Mobile App Design
Streamlined Appointment Scheduling and Management with Real-Time Updates
Clinic wait times are excessive. This app will seamlessly integrate with our existing telemedicine app, enabling patients to not only book virtual consultations, but also schedule in-person appointments for more comprehensive healthcare needs.My Role
Duration
Interface Design
UX Research
On-going
Problems
Scheduling and clinic wait times are painfully long.
Patients often face long wait times when trying to schedule an appointment, whether it’s on the phone or in-person at the clinic, hindering their ability to utilize this time more productively.
Goals
To eradicate the time patients waste on long phone hold times, reaching a clinic representative, and waiting in the waiting room to meet with a medical specialist.
Solutions
Create a mobile app for easy appointment scheduling and management with real-time updates with the focus on:
Enabling users to conveniently schedule, reschedule, or cancel appointments
Providing users with real-time updates to reduce uncertainty and allow users to plan accordingly
Competitor Analysis
Strengths
Comprehensive Search Functionality
Provides robust search capabilities, allow users to easily find doctors and healthcare services based on criteria e.g. location, specialty, ratings
Detailed Doctor Profiles
Offers extensive profiles for each doctor including their credentials, areas of expertise, patient reviews etc.
FindDoc, an online platform that allows patients to make medical appointments online
Weaknesses
Limited Mobile App Experience
Unable to provide a fully optimized mobile app experience as a website-based platform, which is important for patients who prefer to access healthcare services on-the-go
Cluttered Information Architecture
Unable to present relevant information in a clear and concise manner, potentially overwhelming users with too many options or details
Answers from over 50 respondents were recorded.
Quantitative Research
Key Insights
87% think it’s important to know the estimated wait time before visiting a clinic
79% think an online queuing feature would help streamline the waiting experience at a clinic
56% prefer scheduling appointments in advance
47% have experienced waiting at a clinic for over 30 minutes
Screens
Based on the research, we wanted to make sure that the app has
A Clear and Intuitive Interface (Easy booking steps)
Queue Status Updates (Real-time notifications that provide relevant and important updates)
Queue Management Tools (An easy way to view and manage their appointments)
Home Screen
Real-time Notifications
Appointment Management
Recognizing the need to be prudent with the company's time and resources, we have selected these specific screens as the most vital features to assess the feasibility and advantages of incorporating a queuing feature into our current telemedicine app.
Next Steps…
Usability Testing. I’ll be conducting usability testing sessions to gather feedback on the MVP's design, functionality, and overall user experience. This will help identify pain points, areas for improvement, and ensure the app aligns with user needs.
Iterative Design Improvements. I’ll then analyze the insights from the usability testing and make design improvements to the MVP based on user feedback.